PRIVACY POLICY

We understand that how we collect, use, exchange, and protect your information is important to you, and we value your trust. Our Privacy Policy outlines how we do this in accordance with the Privacy Act and the Australian Privacy Principles.

It covers:

  • Information we collect
  • How we use your information
  • Who we exchange your information with
  • How we keep your information secure
  • How you can access, update, and correct your information
  • How you can make a complaint about misuse of your information
1. ABOUT THIS POLICY

The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of PREMIUM TECHNOLOGY PTY LTD ATF THE HOME TRUST TA CHEAP GEEK ABN 16 745 492 647 (‘CG’, ‘we’, or ‘us’).

This policy is written in simple language. The specific legal obligations of CG when collecting and handling your personal information are outlined in the Privacy Act 1988 and in particular in the Australian Privacy Principles found in that Act. We will update this privacy policy when our information handling practices change.

2. COLLECTION AND STORAGE OF YOUR PERSONAL INFORMATION
2.1 WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

If you are a customer, we collect your information to provide you with IT repair and support services for your computer and peripheral devices, including collateral services. We always try to collect only the information we need for the particular services that you have asked us to provide to you!

If you are an applicant seeking employment or appointment as a contractor, we collect your information to assess your suitability.

If you are an employee or contractor, we collect your information for all purposes relevant to your employment or engagement with us.

2.2 WHAT PERSONAL INFORMATION DO WE COLLECT AND STORE?

The personal information we collect and store will depend on why you contact us and on which CG services products you order and/or subscribe to. The information may include:

  • Your name and contact details, including your physical address, email address, and telephone number(s)
  • Your ABN
  • Your bank account and/or credit card details
  • Your employment history (which may include sensitive information), if you apply for a job with us
  • Other employment-related information, if you apply for a job with us
  • Other information you may provide to us, e.g. through customer surveys
3. HOW DO WE COLLECT PERSONAL INFORMATION?
3.1 DIRECT COLLECTION

We may seek information from you directly in various ways. This could include collecting your information when you fill out an electronic form on our website, sign up for our newsletter, enter one of our competitions, apply for a job with us, telephone us, send us an email, or complete a customer survey.

3.2 SOCIAL MEDIA

Some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels.

3.3  EMAIL LISTS

We collect your email address and, if you provide it, other contact details when you subscribe to our email lists. We use this information only to send you our newsletter, regular updates on CG and our services, and to administer the lists.

3.4 DIRECT COLLECTION

To provide our services, we may collect personal information about you indirectly from third parties such as:

  • Publicly available sources
  • Your representative, such as an assistant or colleague, an adult relative, a caregiver, who contacts us on your behalf
4. HOW DO WE STORE/HOLD YOUR PERSONAL INFORMATION?

All your information is stored electronically and securely in our database and other secure information systems.

4.1 ANONYMITY

Where possible, we will allow you to interact with us anonymously or using a pseudonym.  For example, if you contact our Customer Service Team with a general question, you won’t be required to give your name. However, for most of our services, we usually need your name and contact information and enough information about the particular matter to enable us to fairly and efficiently handle your inquiry, request, complaint, or application, or to act on your communication with us.

4.2 DEVICE DATA ACCESS

In providing diagnostics, repairs, upgrades, software installations and technical support, Cheap Geek technicians may have incidental access to information stored on customer devices.

This information may include:

  • Emails;
  • Documents;
  • Photographs;
  • Videos;
  • Applications;
  • Browser information;
  • Cloud storage accounts;
  • Business records;
  • Other personal or commercial information.

Cheap Geek only accesses information reasonably necessary to diagnose, repair, configure or test devices.  Customers acknowledge that incidental access to device content may occur during the provision of services.

4.3 PASSWORDS AND ACCESS CREDENTIALS

Customers may provide passwords, PIN codes, passcodes, encryption keys, administrator credentials or cloud account credentials to facilitate diagnostics, testing and repair.  Cheap Geek will take reasonable steps to protect such information and will only use credentials for authorised service purposes.

Customers are encouraged to change passwords following completion of repairs.

5. OPTING-OUT OF TARGETED ADS
5.1 WEB BROWSER

You can opt-out of receiving personalized ads (including retargeted ads) served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions provided. Please note that this “opt-out” function is browser-specific and relies on an “opt-out cookie”;  thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt-out again. If you use a Safari browser, please also see directions regarding our cookie-less technology opt-out below.

5.2 MOBILE DEVICE OPT-OUT

To opt-out of receiving targeted ads that are based on your behaviour across different mobile applications follow the below instructions for iOS and Android devices:

6. WHEN WILL WE NOTIFY YOU THAT WE HAVE RECEIVED YOUR INFORMATION?

When we receive personal information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to, and how you can access it, seek correction of it, or make a complaint.

7. DISCLOSURE OF PERSONAL INFORMATION

Cheap Geek may disclose personal information where reasonably necessary to provide services, comply with legal obligations or operate its business.

This may include disclosure to:

  • Third-party repair providers;
  • Parts suppliers;
  • Payment processors;
  • Cloud software providers;
  • Website hosting providers.
  • IT service providers;
  • Professional advisers including accountants, auditors and legal advisers;
  • Government agencies where required by law;
  • Law enforcement agencies where authorised or required by law.
  • Cheap Geek does not sell customer personal information to third parties.
8. THIRD-PARTY SERVICE PROVIDERS

Cheap Geek utilises a range of third-party service providers to assist in delivering services to customers.  These providers may include:

  • RepairDesk and related repair management systems;
  • Xero accounting software;
  • Payment gateway providers;
  • SMS notification providers;
  • Email communication providers;
  • Website hosting providers;
  • Cloud storage providers;
  • Microsoft 365;
  • Google Workspace;
  • Security and monitoring providers.

Personal information is disclosed only where reasonably necessary for the provision of services or operation of the business.

9. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Cheap Geek may use third-party cloud providers and software platforms that store or process information outside Australia.  Where personal information is disclosed or stored overseas, Cheap Geek takes reasonable steps to ensure that service providers maintain privacy protections substantially similar to those required under Australian privacy laws.  Countries in which data may be processed or stored may include, but are not limited to:

  • Australia;
  • United States;
  • Canada;
  • Singapore;
  • United Kingdom;
  • European Union member countries.

The actual location of stored data may vary depending on the service provider used.

10. DATA BREACH RESPONSE

If Cheap Geek becomes aware of a data breach involving personal information that is likely to result in serious harm, Cheap Geek will comply with its obligations under the Notifiable Data Breaches Scheme contained within the Privacy Act 1988 (Cth).  Where required by law, affected individuals and relevant authorities will be notified.

11. CCTV MONITORING

Cheap Geek premises may be monitored by CCTV systems for:

  • Security;
  • Theft prevention;
  • Staff safety;
  • Asset protection;
  • Warranty investigations;
  • Dispute resolution.

CCTV footage may contain images of customers, visitors and contractors.  Footage may be disclosed to law enforcement agencies, insurers or legal representatives where permitted or required by law.

12. REPAIR TRACKING SYSTEM

Cheap Geek may collect and process information through repair management and customer notification systems. This may include:

  • Repair ticket information;
  • Device information;
  • Repair status updates;
  • SMS notifications;
  • Email notifications;
  • Customer communications.

This information is used solely for the management and delivery of repair services.

13. DATA RECOVERY SERVICES

Where data recovery services are provided, Cheap Geek performs such services on a best-efforts basis.  Cheap Geek does not guarantee that any lost, corrupted or inaccessible data can be recovered.  Customers acknowledge that recovery attempts may not always be successful.

14. RETENTION OF PERSONAL INFORMATION

Cheap Geek retains personal information only for as long as reasonably necessary to:

  • Provide services;
  • Meet legal obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain business records.

When information is no longer required, Cheap Geek will take reasonable steps to securely destroy, delete or de-identify that information.

15. COMPLAINTS AND CONCERNS
HOW CAN YOU MAKE A PRIVACY COMPLAINT?

If you have concerns about how we handle your personal information, or if you think we have breached the Australian Privacy Principles, please let us know. You can make a complaint to us in writing, or by telephone, fax, or email.  We will investigate your complaint and respond to you within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC).

HOW TO CONTACT US

You can contact us by:

Email: info@cheapgeek.com.au

Phone: 1300 241 944

We may update this Privacy Policy from time to time. The most current version will be published on our website.

This Privacy Policy was last updated in June 2026