CHEAP GEEK REPAIR & ACCESSORY WARRANTY POLICY
Premium Technology Group Pty Ltd ATF Premium Technology Trust
Trading As Cheap Geek
ABN 96 918 637 014
1. OUR COMMITMENT
At Cheap Geek, we stand behind the quality of our repairs, replacement parts and accessories.
All repairs performed by Cheap Geek are backed by our workmanship warranty and all replacement parts supplied by Cheap Geek are covered against manufacturing defects for the applicable warranty period.
This Warranty Policy operates in addition to rights available under the Australian Consumer Law and does not exclude, restrict or modify any consumer guarantees that cannot legally be excluded.
2. WARRANTY PERIODS
Mobile Phone Repairs
- Screen Replacements – 12 Months
- Battery Replacements – 12 Months
- Charging Port Repairs – 12 Months
- Camera Repairs – 12 Months
- Speaker Repairs – 12 Months
- Microphone Repairs – 12 Months
- Button Repairs – 12 Months
Computer Repairs
- Laptop Screen Replacements – 12 Months
- Keyboard Replacements – 12 Months
- Hardware Component Installations – 12 Months
- SSD Upgrades – 12 Months Labour Warranty
- RAM Upgrades – 12 Months Labour Warranty
Software Services
- Operating System Installations – 30 Days
- Virus & Malware Removal – 30 Days
- Software Troubleshooting – 30 Days
Advanced Repairs
- Motherboard Repairs – 90 Days
- Microsoldering Repairs – 90 Days
- Liquid Damage Repairs – 30 Days Limited Warranty
Accessories
- Chargers – 12 Months
- Charging Cables – 12 Months
- Power Banks – 12 Months
- Bluetooth Accessories – 12 Months
- Computer Accessories – 12 Months
3. WHAT IS COVERED
This warranty covers:
- Manufacturing defects in replacement parts supplied by Cheap Geek;
- Faulty workmanship;
- Defective accessories supplied by Cheap Geek;
- Failure of repaired components during normal use;
- Failure of replacement parts during normal use within the applicable warranty period.
3A. WARRANTY LIMITATIONS
3A.1 This warranty applies only to the specific component repaired or replaced by Cheap Geek.
3A.2 Warranty coverage does not extend to unrelated faults that arise after repair.
3A.3 A warranty claim does not automatically indicate that a fault is covered under warranty.
3A.4 All warranty claims are subject to assessment by Cheap Geek prior to approval.
3A.5 Warranty coverage is limited to defects in workmanship or supplied components.
4. WHAT IS NOT COVERED
This warranty does not cover:
- Physical damage;
- Cracked screens;
- Liquid damage;
- Moisture damage;
- Bent frames or housings;
- Impact damage;
- Drops or crushing damage;
- Power surges;
- Misuse or abuse;
- Neglect;
- Cosmetic damage;
- Normal wear and tear;
- Data loss;
- Software corruption;
- Third-party repairs;
- Customer tampering;
- Manufacturer defects unrelated to the repair;
- Consumable deterioration.
4A. WARRANTY VOIDING EVENTS
This warranty immediately becomes void where:
- The device has been opened by another repairer;
- The device has been modified by another party;
- The device has sustained physical damage after repair;
- The device has sustained liquid damage after repair;
- Manufacturer security seals have been removed;
- Components supplied by Cheap Geek have been altered;
- The device has been subjected to misuse, abuse or neglect.
Cheap Geek reserves the right to refuse warranty coverage where evidence of any of the above exists.
4B. PRE-EXISTING CONDITIONS
Cheap Geek shall not be responsible for faults, defects or damage that existed prior to repair.
This includes:
- Bent frames;
- Housing damage;
- Internal corrosion;
- Motherboard damage;
- Battery degradation;
- Cosmetic defects;
- Previous repair attempts;
- Manufacturer defects.
The discovery of a pre-existing fault after repair does not constitute a warranty claim.
5. WATER DAMAGE EXCLUSION
Liquid and moisture damaged devices are inherently unpredictable.
Warranty does not cover future failures caused by prior liquid damage or corrosion.
5A. LIQUID DAMAGE REPAIRS
Devices previously exposed to liquid may continue to deteriorate over time.
The Customer acknowledges:
- Corrosion may continue after repair;
- Additional faults may emerge after repair;
- Components not originally affected may fail later;
- Successful repair does not restore the device to original manufacturer condition.
Warranty for liquid damaged devices is limited solely to the specific component repaired by Cheap Geek.
6. MAKING A WARRANTY CLAIM
To lodge a warranty claim:
- Contact Cheap Geek.
- Provide proof of purchase.
- Present the device for inspection.
- Allow our technicians to assess the device.
Warranty claims cannot be approved without inspection.
7. WARRANTY ASSESSMENT
Most warranty assessments are completed within one (1) to three (3) business days.
Additional time may be required where further testing or parts are necessary.
7A. ASSESSMENT REQUIREMENTS
All warranty claims require physical inspection of the device.
The Customer must provide:
- The device;
- Proof of purchase;
- Any accessories required for testing;
- Passwords or access credentials where required for diagnostics.
Warranty claims cannot generally be assessed remotely.
Failure to provide equipment or information necessary for testing may result in the claim being declined.
7B. NO FAULT FOUND
Where assessment identifies:
- No fault;
- Customer misuse;
- Accidental damage;
- Unrelated faults;
- Non-warranty issues;
Cheap Geek may charge a diagnostic fee for the assessment.
No refund shall be payable where no warrantable fault is identified.
8. WARRANTY REMEDIES
Where a valid warranty claim is approved, Cheap Geek may at its discretion:
- Repair the defective component;
- Replace the defective component;
- Re-perform the service;
- Replace the item with an equivalent item;
- Provide a refund where required by law.
8A. WARRANTY REPAIR OPTIONS
The remedy selected by Cheap Geek shall satisfy its warranty obligations unless otherwise required under Australian Consumer Law.
Warranty claims do not entitle the Customer to a particular remedy.
8B. REPLACEMENT PARTS UNDER WARRANTY
Warranty replacement parts may be:
- New;
- Refurbished;
- OEM;
- Aftermarket;
- Equivalent replacement components.
Replacement of a component under warranty does not restart or extend the original warranty period.
The original warranty period continues from the date of the initial repair.
8C. CONSEQUENTIAL LOSS EXCLUSION
To the maximum extent permitted by law, Cheap Geek shall not be liable under this warranty for:
- Loss of profits;
- Loss of income;
- Loss of business;
- Loss of contracts;
- Loss of opportunity;
- Business interruption;
- Data loss;
- Consequential loss;
- Indirect loss.
This applies regardless of whether the device is used for personal or business purposes.
9. AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10. BUSINESS USE DEVICES
Where a device is used for commercial, professional or business purposes, the Customer remains responsible for:
- Maintaining backups;
- Business continuity planning;
- Redundancy systems;
- Alternative equipment arrangements.
Cheap Geek does not warrant uninterrupted operation of business systems following repair.
11. WARRANTY POLICY CHANGES
Cheap Geek reserves the right to amend this Warranty Policy from time to time.
Any changes will apply prospectively and will not affect warranty rights already accrued for repairs completed prior to amendment.
12. GOVERNING LAW
This Warranty Policy shall be governed by the laws of Queensland, Australia.
Any dispute arising under this Warranty Policy shall be subject to the exclusive jurisdiction of the Courts of Queensland.
CONTACT US
Cheap Geek
Shop 36B, Anzac Square Arcade
198 Adelaide Street
Brisbane City QLD 4000
Phone: 1300 241 944
Website: www.cheapgeek.com.au